CV: Content Vital

CV Pic

Copy of an article we were asked to write for CQI magazine about CV’s that get results.
(Original article can be found at

Over the past 30 or so years, I have read a lot of CVs. And by a lot, I mean more than 20,000.

Having looked at almost every shape and size of CV (yes, I have even received a 3D one!) I have picked up some best practice knowledge along the way and know what helps a CV stand out from the crowd.

So, here’s a couple of key tips for writing a CV that grabs the reader’s attention.

Personal summary

In my opinion, you should always start your CV with a strong personal summary that encapsulates what you can offer.

Something like this: “BSc qualified, quality manager with over 20 years’ experience. Worked both on and offshore and in the North Sea, Middle East and Far East. Expert knowledge of quality management processes and procedures, including ISO 9001. Natural leader, adept problem solver with excellent people management and communication skills.” (Please note, this is a condensed version. You should flesh your one out more.)

The purpose of the summary is a bit like the News at Ten headlines: it gives the reader a quick summary of everything you can offer – skills, qualifications, knowledge, personality, sector expertise etc. It can also reduce the risk of a CV being put in the ‘maybe’ or ‘no’ pile, when being looked at by a busy hiring manager.



Every company/vacancy is different and if you want to sell yourself as the perfect candidate, you need to mirror exactly what they are looking for. A very well written generic profile may fit some of their key criteria, but if half a dozen other candidates look like they may be a better fit, chances are they will be called to interview ahead of you – even if you are a better candidate overall.

First impressions count, so make your opening paragraph as strong and role-specific as it can be.

The ultimate aim here is to have someone read your profile and think you are exactly what they need and to get them excited about wanting to read further. As a recruiter, other than a successful placement, nothing beats the feeling of a perfect CV landing on your desk.


I read too many CVs (and again, I mean way too many!) where the main content consists of a dull cut and paste from every job description the candidate has had. The problem with this is it tells the reader what the applicant did, but misses the single most important part – how well they did it. I call this the difference between telling and selling.

To sell yourself as the perfect candidate, you should talk about how well you have performed in your role by selling your key achievements.

So, a dull, generic ‘job description type’ sentence like this:“Responsible for managing projects, team and budgets.” Can progress into something like this: “Lead a multidisciplinary team of technicians on the ABC project. Delivered the project ahead of schedule and below budget, through effective project management.”

Try to tailor your achievements to mirror the requirements of the role. Clearly the very best candidate would have amazing achievements that are directly in line with what the prospective employer is looking for with the actual role. You hopefully get the gist.

But we are not quite there yet on perfecting our achievement statement.

The key to a good achievement statement is the CAR formula:

  • Challenge: Briefly explain the issue/problem faced. What was the challenge?
  • Action: What was your involvement? What did you do?
  • Result: What was the impact/quantifiable result of your actions?

If you then add statements regarding quantity/scale/size/value etc, it ends up sounding much better.

So, your final achievement statement should read something like this: “Due to an unexpected staff resignation, promoted internally to lead a multidisciplinary team of 30 technicians on the £1.4m ABC project. Delivered the project two weeks ahead of schedule and 5 per cent below budget, delivering a £700k cost saving, through effective project management.”

As a quick recap:

  • In your opening statement, reflect exactly what the hiring company are looking for in the role – make sure you sound like the perfect candidate for each and every role by customising your profile to suit.
  • Use your achievements to to sell yourself as the ideal candidate. Talk about the amazing work you delivered and the impact you have made. Don’t just tell them what was in your job description.

Campbell Urquhart
Managing Director

Improve your CV – Workshop:

My perfect team? I haven’t got a “Scooby Doo”…

Scooby Doo Team

My kids were watching a certain cartoon on TV the other night and, I wondered if the inhabitants of the Mystery Machine might actually be a near perfect team?

What might Belbin Team Role Theory have to say about our ghost chasing, haunted house exploring, villain catching crew?

Let me offer some of my Scooby thoughts;

Size – according to Belbin Team Role Theory , the optimum team size is between 4 and 6 people. Check.

Behavioural Selection – the perfect team mix would have strong examples of all 9 Belbin Team Roles represented amongst the team members. I’d suggest the following team profile for our leading characters;

Scooby Doo Team Wheel

Scooby Doo

Talk about an unorthodox specialist – he’s a talking dog that has done nothing but creatively solve mysteries for c 50 years!

Plant – Creative, imaginative, unorthodox. Generates ideas and solves difficult problems. Specialist – Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply.

Shaggy Rodgers

Trusting, loyal team servant…(Hey, Scooby, old pal)… I’d say he not only averts friction, but runs a mile from it at every opportunity. Always making Scooby snacks for his canine companion.

Team Worker – Co-operative, perceptive and diplomatic. Listens and averts friction,

Fred Jones

The leader of the gang…the voice of authority with a very grounded and practical approach. Puts plans into action and fixes the van when it breaks down.

Shaper – Challenging, dynamic, thrives on pressure. Has the drive and courage to overcome obstacles. Implementer – Practical, reliable, efficient. Turns ideas into actions and organizes work that needs to be done.

Daphne Blake

Outgoing, charming and communicative, with an eye on the bigger picture objectives.

Resource Investigator – Outgoing, enthusiastic, communicative. Explores opportunities and develops contacts Co-ordinator – Mature, confident, identifies talent. Clarifies goals. Delegates effectively

Velma Dinkley

The analytical and detail expert…full of left brain logic, with an underlying hint of OCD thrown in for good measure. Creates a strategic plan for the team.

Monitor Evaluator – Sober, strategic and discerning. Sees all options and judges accurately. Completer Finisher – Painstaking, conscientious, anxious. Searches out errors. Polishes and perfects.

So, assuming we have their behavioural profiles correct, I think their team role profile looks very well balanced and complete.

But what about team performance?

Playing to strengths – they do this with aplomb as each team member has a critical part to play in the team and they all play to their respective strengths and manage their weaknesses.

Engagement – communication is regular, open and honest, with feedback and support provided between all the team members.

Staff Retention – the team have worked very well together, without any change, for almost 50 years apart from a short-term addition to the team, Scrappy Doo. I’d argue that the team dynamic was possibly adversely affected by the introduction of Scooby’s nephew, the super pup. So, moving him on from the team was perhaps no bad thing…

Delivering against team objectives – my 5 minutes of googling indicated that Scooby and his pals have featured in 478 TV shows, films, DVD’s, plays and video games. To the best of my knowledge, they have a 100% success rate of delivering against their key objective – catching the villain.

(If you know of any episodes where they failed, let me know and I’ll adjust my calculations…)

That’s a high performing, successful team by any measure.

What lessons can we take learn from this?

Effective team selection, achieving the right mix of behavioural strengths, maintaining engagement and open communication, true collaboration, focusing on the key objective at hand at and working hard / playing hard together as a team…can deliver amazing results.

I’d love to hear your thoughts on this blog or any examples of great teamwork in action – in cartoon or real life.

Always happy to chat with anyone on a no obligation basis that may be interested in improving their own team / organisation or learning more about Belbin Team Roles. We can even provide the tea / coffee and Scooby snacks…and I promise there will be no meddling kids to mess up the plan…

Campbell Urquhart
Managing Director

For further information on Belbin Team Roles, visit


Comfort Zone or Danger Zone?

comfort-zoneMany quotes about comfort zones suggest that getting out of them is the thing to do;

“As you move outside of your comfort zone, what was once the unknown and frightening becomes your new normal.” (Robin Sharma)

“Move out of your comfort zone. You can only grow if you are willing to feel awkward and uncomfortable when you try something new.” (Brian Tracy)

“Life begins at the end of your comfort zone.” (Neale Donald Walsch)

And so on….

Pushing ourselves and challenging ourselves to do more, different, bigger, higher or better, can be life-affirming and, ultimately, satisfying.

However, if our comfort zone is stretched too far or too quickly, instead of learning and growth it can be a stressful, even dangerous place to be. Without the necessary skills, experience or training, people can become stressed or burnt out, motivation can drop and mistakes can be made.

I can’t help but wonder how people in Aberdeen are feeling just now? With reduced numbers in many teams, people may be having to take on more and carry out tasks they haven’t done before? They may, at times, feel they are doing two roles rather than the one they did previously? Others have been made redundant and are now facing an uncertain and scary new future where comfort zones are being pushed to the limit.

So, if you’re finding yourself in uncharted territory, I wonder… do you feel supported as you take the leap into the unknown or does it feel like alligators are snapping at your ankles as you head into the swampy ground outside your personal comfort zone?

Julie McDonald
Director of People Solutions

We’re Moving

Silverfin Reception.png

White Cube Consulting are delighted to announce we will be moving to an office in the new Silverfin building in Union Street, Aberdeen.

The office move will take place as soon as the building is open, scheduled for early June 2017.

This will provide us with our own Grade A office space, access to high speed IT infrastructure, high specification meeting rooms, training facilities, break out areas, a communal business lounge and onsite catering facilities.

For a sneak peak at the Silverfin Building, click here;

Thanks to our team, Cammach Recruitment and Cammach Properties for their help and support over our first 15 months in business. Hugely appreciated.

Looking forward to greeting our first visitors very soon, for a coffee and a catch up.

Campbell Urquhart
Managing Director

Re-energising your Team Following Restructuring

hand-577777_1920.pngWe recently asked a sample of our clients what their key challenge was at present. We received a variety of responses but there was a theme running through many of the comments; what can be done to re-energise the business following (or is it still during?) a period of downturn, cost-cutting and restructuring?

Several areas were mentioned:

  • Re-building trust within the organisation
  • Presenteeism: when, due to insecurity about their future job security, employees may be in work for more hours than is required, be reluctant to take holidays or come in even if they feel unwell.
  • People being there in body but not in spirit. They may have switched off and, under other circumstances, they would have found another role but, in the current climate, there are not many job opportunities so they may feel stuck, resentful and frustrated. Woody Allen once said that 80% of success in life can be attributed to showing up – he has a point but this may not be the case during a downturn.
  • The motivation of the survivors left in the business dropping as they buckle under the weight of absorbing additional responsibilities.

It is understandable that, following a period of uncertainty and cost-cutting, trust and morale is likely to drop significantly. So what can you do to improve this?

This is clearly not an easy nor a quick fix. It takes time, focus and effort. It takes those involved in the business to actually care about improving team spirit, employee engagement and morale and understanding that it is worth putting effort into this area. The thing is, it is worth the effort; not just to make employees happier and to create a positive culture (though, for me, this is a great reason to do it) but because happier employees are more productive which means better business results.

Here are a few simple steps to consider:

  • Try to draw a line in the sand about what may have gone before. It can be destructive and time-consuming to keep dredging up the past and going back over well-trodden ground.
  • Utilise an employee morale survey to understand the current feeling within the organisation…listen properly and then … (here’s the important bit) where possible, actually act on the results! Feedback to employees the steps you have taken. Evaluate and repeat as necessary.
  • Arrange for all employees to have short 1 to 1’s with their managers: these should focus on a few important questions, the answers to these should enable positive steps to be taken for individuals and at a team and organisational level.
  • Communicate as honestly and openly as you can about the present and the future.
  • Arrange team sessions to develop and build your teams; these don’t have to cost much money… or, in fact, anything apart from time and a willingness to engage.

It can be all too easy to say, “… we just don’t have time for all this stuff – we’re too busy… especially now..”. However, in the words of Henry Ford, “If you always do what you’ve always done, you’ll always get what you’ve always got.” So, if you want to re-energise, boost morale and performance you may need to take a bit of time and do something different.

Julie McDonald
Director of People Solutions

Giving effective feedback: Learning from Medical Education


Feedback is all about enabling people to improve their performance; particularly where they have blind spots about their performance or behaviours.

In terms of learning how to give effective feedback, it is useful to look beyond our own organisations and learn from best practice in other environments.

In medical education, Pendleton’s rules (Pendleton 1984) are generally used as the conventional method of providing feedback. Pendleton’s rules are structured to create a safe environment so people are less likely to become defensive and, therefore, more likely to be open to feedback.

Strengths and positives are highlighted first. The positives are then reinforced and, if appropriate, more strengths are added by the person providing feedback. This reinforces the positives and also allows discussion of the skills necessary to achieve these positive outcomes.

The next stage is to explore what could be done differently. This is done first by the person receiving feedback and then by the person providing feedback.

Avoiding a discussion of weaknesses at the beginning of the conversation prevents defensiveness and allows people to reflect on their performance and to create their own solutions.

This model, adapted below, provides a useful structure for assisting with difficult conversations, performance conversations or appraisal review meetings.


  • Ask the person what they think went well/what were the positives/their strengths
  • Reinforce/add more positives where appropriate
  • What were the skills/approaches used to achieve the successful outcomes? Discuss.
  • Ask the person what could have been done better. Analyse the alternative skills which would be required to improve this.
  • Suggest alternative skills/approaches if necessary
  • Ask the person to summarise their strengths and areas for development.
  • What are the next steps/plan of action?
  • Any evaluation or review? 

Julie McDonald
Director of People Solutions

Warning: This blog contains bad language


The English language has around 1,035,877 words.

With all those words, you’d think we’d constantly be creating new phrases and sentences. However, when I switch on the TV and catch a glimpse of any of the current reality shows (celebrities eating creepy crawlies, people stuck in a house being watched 24 hours a day or people singing their way to fame and fortune), I hear the same clichéd phrases again and again; “I’ve been on a journey…”  or, “I’ve given it 110%”.

We may now think of a “meme” as being a humorous image or video which spreads on the Internet. However, “meme” was originally a term used in Biology to refer to an element of a culture or a behaviour which generally spreads from one individual to another by imitation. It’s interesting to think that there’s a biological basis to explain why, over time, people living together or working closely together tend to use the same words and phrases.

It’s also clear that some organisations have their own “corporate vocabularies” comprising esoteric phrases, jargon and acronyms. Employees may find themselves using language which is not actually that meaningful to them or to others within the organisation; let alone to those on the outside looking in!

Take this example of jargon I found in a recent job advert; “…to collect and analyse internal insights in combination with external thought leadership”.

“External thought leadership?” Really?  Like the little boy in the tale of the Emperor’s new clothes, it takes a brave person in a corporate environment to challenge the norm or to point out the truth, “That’s jargon. I don’t understand what you’re saying” or to ask the hard question, “What on earth do you mean?”.

Someone once said, clever people can take complex concepts and make them easy to understand. So, why do others seem to make things more difficult to understand by using long words and jargon? Is it defensiveness, group norms, politics or positioning? Or do people fall back on jargon when they’re unable to give clear direction to others?  The Plain English Campaign (2014) noted that staff working for large corporate organisations can use jargon or management-speak to detract attention from their own poor management skills.

There’s a wonderful “Gobbledygook Generator” on the Plain English Campaign website which, at the push of a button, generates random business phrases:

  • We need a more contemporary reimagining of our holistic asset resources.
  • At base level, this just comes down to integrated relative paradigm shifts.
  • We need to get on-message about our responsive asset programming
  • My organisation believes in systemised strategic contingencies.

You get the gist. Have a go, push the button…hopefully you won’t recognise any of your own phrases in there!

So, whether it’s “blue-sky thinking, touching base offline, having a level paying field and going after the low hanging fruit”, “not enough bandwidth to cascade the relevant information to form the strategic staircase” or “wanting to reach out, circle back and get a helicopter view”, we are surrounded by jargon every day. We may have stopped noticing how much exists in our own organisation…

If you do notice … let me know which phrases, clichés or jargon irk you?

Julie McDonald
Director of People Solutions